Google has added real-time visual avatars to its AI model to make customer service and sales support experiences more realistic. According to the company, these avatars can not only talk but also display facial expressions while communicating.
Last week, Google unveiled its most advanced live dialogue models, “Gemini 3.8 Live” and “Live Extended Thinking.”
The company said the main goal is to “provide developers and enterprises with the necessary components to build reliable and production-ready voice agents.” Simply put, these avatars are designed to perform tasks such as sales support and customer service. As a result, users may have to interact with such avatars in the near future.
In several videos published on its blog, Google demonstrated both realistic and cartoon-style avatars. These avatars can perform tasks such as precise lip-syncing, natural facial expressions, and speaking fluently.
Google said these avatars will make natural and multimodal conversations easier. They can communicate not only by seeing, hearing, and speaking, but also through facial expressions.
The avatars are built on Gemini’s advanced reasoning capabilities. This allows the live avatars to maintain ongoing conversations while also triggering tool calls and collecting data in the background.
Google will offer a large library of different “preset avatars.” In addition, companies will be able to customize their own avatars using high-quality reference images to maintain their preferred brand style and character identity.
The company said these features will be available only through enterprise allowlisting. The live avatars are built with strict safeguards designed to respect identity and maintain transparency around AI-generated content. Each avatar also includes Google’s “SynthID” watermark.
Although the live avatar is specifically designed for Google’s Gemini Enterprise customers, users may soon see its capabilities on their computer or phone screens as customer service or sales avatars.
Considering what Google has demonstrated so far, as well as people’s growing reluctance toward unnecessary AI-generated content, these avatars may not be equally popular with everyone.
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